Why is my account being suspended

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    Asked on December 19, 2012 at 11:51 PM



    Could you help me, please?

    I don't know what I did wrong.

    Its being suspended all in a sudden. I don't understand why. Please help me.

    i make this form for some websites and they're not on their original websites yet until they say they like them.

    I hope you can help me.


    Thank you.

  • Profile Image
    Answered on December 20, 2012 at 12:12 AM


    We are truly sorry about that. I have now unsuspended your account after finding no violations our terms. It should be fine by now.

    Your account was auto-suspended by our automatic phishing filter because one of your form was suspected to be used for phishing. I have now white listed your forms to avoid this from happening again.

    Our apologies for the inconveniences caused.

  • Profile Image
    Answered on December 20, 2012 at 01:09 AM

    Thank you for helping me.

    Do you think this can happen again?

    I mean, what can I do to make my account not to be suspected for phishing?

    Thank you very much for your help.

  • Profile Image
    Answered on December 20, 2012 at 01:55 AM

    We have already white listed your forms so this shouldn't happen again.

    FYI, please avoid creating login forms because it will trigger our phishing filter and your account will be suspended. We do not support this type of forms.


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    Answered on December 20, 2012 at 05:28 AM

    Hi Jotform Support, just want to extend this question - is it ok if I create forms for multiple websites from my account? Each form notification should go to separate mail IDs different from my own email signed up. Can this get my account suspended?

    Just wanted to understand this better!

  • Profile Image
    Answered on December 20, 2012 at 06:13 AM


    Yes, it's okay to create multiple forms with different recipient settings of each form. But I just want to let you know that creating multiple forms with different recipients for each form will NOT excempt you from getting Auto Suspended.

    To avoid from being Auto Suspended, please do NOT create form that ask for email and password or forms that is use for Phishing Activities. You can contact us anytime if you think you're not doing phishing yet being auto suspended. We will surely resolved it once we found nothing illegal on your forms.