Budget .pdf not being recognized--will not let me submit form

  • Jana Thrift
    Asked on September 24, 2018 at 12:20 PM

    Hello,

    I have had a really hard time with the process of using your jotform to submit a grant application.  It's due on Sept. 28 and I have it completed but on several occasions I have tried to upload the budget into the form and it does not recognize it being done.  It gives me an error saying its not there and I will have to re-submit.  I have litterally tried to re-load it at least a dozen times.

    Jotform Thread 1589607 Screenshot
  • Kevin Support Team Lead
    Replied on September 24, 2018 at 1:47 PM

    I have just tested the form you provided and I noticed it works, here is an example: 

    Budget .pdf not being recognized  will not let me submit form Image 10

    I would recommend you to try removing the spaces from your file's name, if the problem persists, try clearing your browsers cache and see how it goes.