Incorrect field labels contained in email notification

  • TentGroup
    Asked on September 24, 2018 at 12:48 PM

    Hi,

    I may have changed my online application format too many times. When the answers are delivered to my email address, the right answers are there but the wrong question is listed. 


    Dorian

    Jotform Thread 1589660 Screenshot
  • David JotForm Support
    Replied on September 24, 2018 at 1:57 PM

    Check the body of the email notification to ensure the correct field labels are entered.  Here is more information on how to update the contents of an email notification or autoresponder:

    https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Alternately, creating a new notification email would create a new email with all current forms fields by default.

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    If you go that route, make sure to delete the current notification or multiple notifications would send with each submission.