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Santina FrankAsked on September 24, 2018 at 2:14 PM
I am trying to reset my username and password and the message "success, look at your email" appears, but I did not receive an email.
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John_BensonReplied on September 24, 2018 at 3:39 PM
I checked our email logs and I can see that emails were being sent successfully.
Please check your spam folder. If you see JotForm emails, please mark it as not spam.
Also, the email address is associated with the account username (sfrank) and the account has no forms.
Let us know how it goes. Thank you.
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Santina FrankReplied on September 24, 2018 at 3:43 PMI saw those a few minutes ago, but they had expired; please resend. Thank you.
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Santina FrankReplied on September 24, 2018 at 4:43 PMSO SORRY!!! I had a student come in and the new link is expired; please resend and I will stay right next to my computer!!!
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Welvin Support Team LeadReplied on September 24, 2018 at 7:57 PM
Sent! Please check now.