Why won't widgets and images/background photos load on my forms?

  • awhitley
    Asked on September 24, 2018 at 3:00 PM

    We can't get any of our forms to properly load. None of our widgets will work/load. Our logo won't load, the background photo won't load. Our employees are unable to submit their forms. 

    I've already cleared our cache, but nothing changed. We have had issues since mid-last week. 


    I have tried tirelessly to get in contact with somebody at JotForm, and we have received no response. Any help would be greatly appreciated...

    Jotform Thread 1589846 Screenshot
  • AshtonP
    Replied on September 24, 2018 at 4:13 PM

    We apologize for the inconvenience caused and we'll do our best to assist with this issue.

    I tried to access your form on Chrome as well as Firefox and it worked fine. Here is the screenshot - 

    68203 form load Screenshot 10

    Could you share the device and browsers you are facing this issue with?

    If this is your organization network can you try connecting to a different network to see if this works? 

    Also, test on the Mobile device with cellular data if possible and check how that goes?

    We'll wait for your reply.