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athersAsked on September 24, 2018 at 3:17 PM
Ok, I am struggling here. When I click on submissions, I get the new version, but it looks to me that the only download options are for EXCEL and CSV. I know that is not the case, but I don't see PDF. When I asked the question earlier today, I was given a link to click on, but when I did so, I wasn't authorized to view the info in the link.
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jonathanReplied on September 24, 2018 at 4:34 PM
You are not seeing the submission PDF download option anymore because you are using the newer View Submission page of your form.
https://www.jotform.com/sheets/81793778471170
If you want to revert to the previous version of the View Submission page that include the option to download PDF submissions, click on the "Switch to the Old Version" button you see on the submission page. Refer to the screenshot image below for guidance.
After you switch to older version you should now be able to see the PDF option to download.
Ex: