We are not receiving email alerts anymore

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    pj23houten
    Asked on December 20, 2012 at 08:21 AM

    For the account pj23houten we do not receive mails anymore, what's the problem?

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    jonathan
    Answered on December 20, 2012 at 08:53 AM

    Hi,

    Can you please tell us which among your form you are not getting the email alerts anymore?

    Tell us also the target email address of the notification.

    I check your account email and I found no issue with it.

    You should also consider checking if the notification email is properly setup. For example, you can set the Sender E-mail box to noreply@jotform.com -- this will prevent the email from getting filtered or blocked on your end.

    Hope this help. Please update us if the issue persist.

    Thanks

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    pj23houten
    Answered on December 20, 2012 at 10:05 AM

    Hi,

    It are the doopsel and huwelijk forms. notification goes to houten@pj23.nl or doopsel@pj23.nl. Just set the sender email to noreply@jotform.com but without any result.

     

    Thanks,

    Jos

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    jonathan
    Answered on December 20, 2012 at 10:20 AM

    Can you please update the Sender E-mail box to noreply@jotform.com in your Dopen form notification email.

     

    I found no issue with the email account. But it is possible that the message was in your email spam or junk folder. Please check also

    Thanks.