What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving email alerts anymore

    Asked by pj23houten on December 20, 2012 at 08:21 AM

    For the account pj23houten we do not receive mails anymore, what's the problem?

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    JotForm Support

    Answered by jonathan on December 20, 2012 at 08:53 AM

    Hi,

    Can you please tell us which among your form you are not getting the email alerts anymore?

    Tell us also the target email address of the notification.

    I check your account email and I found no issue with it.

    You should also consider checking if the notification email is properly setup. For example, you can set the Sender E-mail box to noreply@jotform.com -- this will prevent the email from getting filtered or blocked on your end.

    Hope this help. Please update us if the issue persist.

    Thanks

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    Answered by pj23houten on December 20, 2012 at 10:05 AM

    Hi,

    It are the doopsel and huwelijk forms. notification goes to houten@pj23.nl or doopsel@pj23.nl. Just set the sender email to noreply@jotform.com but without any result.

     

    Thanks,

    Jos

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    JotForm Support

    Answered by jonathan on December 20, 2012 at 10:20 AM

    Can you please update the Sender E-mail box to noreply@jotform.com in your Dopen form notification email.

     

    I found no issue with the email account. But it is possible that the message was in your email spam or junk folder. Please check also

    Thanks.