Why I'm not able to share the form to the sub-user?

  • jgreer
    Asked on September 25, 2018 at 7:40 AM
  • jgreer
    Replied on September 25, 2018 at 11:43 AM
    Dear Esra
    I want to allow a colleague access to view and make changes to one Jotform (via My Profile – User – Setup Sub Accounts to Share Forms and Folders.
    My colleagues name appears there because he has had access to the form in the past. Now it says against his name – No forms shared. When I edit his account and add the form again, and update, it does appear against his name. Then I return to My Forms. If I go back to check on the Setup Sub Accounts page again, the form has gone and it says No forms shared against his name.
    Kind regards
    Julia
    ...
  • Nik_C
    Replied on September 25, 2018 at 1:24 PM

    Thank you for additional information, could you please let us know what is the form you're working on and sharing with your colleague?

    So we can check this issue further.

    Thank you!

  • jgreer
    Replied on September 26, 2018 at 4:43 AM
    I am sharing the form called Sports Fixtures and Results Form From Sept 2017.
    My colleague is having the same issue with another form.
    Julia
    ...
  • Nik_C
    Replied on September 26, 2018 at 5:48 AM

    I'm sorry but that doesn't help a lot since we don't know the form URL, please share the form URL so we can check what is happening.

    We'll wait for your response.

    Thank you!

  • jgreer
    Replied on September 26, 2018 at 5:56 AM
  • jgreer
    Replied on September 26, 2018 at 6:00 AM

    I edit the sub account to add the form, selecting from Select from my forms.

    1537955846Jotform Screen Shot 1 Screenshot 10

    1537955933Jotform Screen Shot 2 Screenshot 21

    I leave this page and go back to the My Forms page.  When I check back to the Sub accounts page the Sub Account has reverted back to this.

    1537956025Jotform Screen Shot 3 Screenshot 32

  • jgreer
    Replied on September 26, 2018 at 6:43 AM
    Here is the URL
    https://form.jotformeu.com/72542237524353
    Julia
    ...
  • jgreer
    Replied on September 28, 2018 at 4:43 AM
    Dear Benny
    Chris is unable to access his account claytonsmith10 and can’t reset his password. Are you able to help please?

    Thank you
    Julia
    ...
  • Jed_C
    Replied on September 28, 2018 at 7:15 AM

    I'll create a separate thread for the login issue. We'll respond to you here https://www.jotform.com/answers/1594620.