What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot download excel or csv files. I cannot also access excel reports. This info is required urgently in Christchurch impacted earthquake.

    Asked by cotswold on March 04, 2011 at 12:53 AM
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    JotForm Support

    Answered by liyam on March 04, 2011 at 12:59 AM


    Sorry for your inconvenience.

    You can try partially downloading your submissions

    1. Click My Forms on top of the page
    2. Click the form you need to get your submissions.
    3. Click Submissions above.
    4. Click on Preferences icon on the right side and select a date range. A dropdown list will appear

    5. Then click on the Exce/CSV link.

    If this isn't working just let us know.