What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    our emails are not going out from jot form

    Asked by ipls on December 20, 2012 at 12:01 PM
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    JotForm Support

    Answered by NeilVicente on December 20, 2012 at 01:49 PM

    It may be possible that your server is rejecting the emails from us due to DomainKeys issues (the notification email says it came from the email entered by the user, when in fact it was sent from JotForm's server).

    Try configuring your form to use noreply@jotform.com as its Sender Email.

    You may use the form's email field as the Reply-To Email so you'll be able to reply to the form submitter directly, if needed.

    On a related note, your form contains two similar notification email. We recommend keeping just one of them as multiple copies of the same email may trigger anti-spam filters on an email server.

    Please let us know if these steps help solve your problem.