- oncommandAsked on December 20, 2012 at 12:40 PM
I just bought the 2 year upgrade for Jotform at the special holiday pricing. In my account, it says my next payment is due next year (2013).
- JotForm SupportNeilVicenteAnswered on December 20, 2012 at 12:45 PM
Your latest payment was attributed to a different account with username doggydaycare
If this was a mistake and that the upgrade was actually meant for oncommand, just let me know and I'll have everything corrected.
- oncommandAnswered on December 20, 2012 at 12:58 PM
uhh, yeah. can you fix it? doggydaycare is an account from a business that oncommand bought. they may use the same email address.
doggydaycare does NOT need premium services. oncommand does.
- JotForm SupportNeilVicenteAnswered on December 20, 2012 at 01:02 PM
All done. Your account should now show Next Billing date as Dec 19, 2014.
Thank you very much for availing our paid services!