What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my subscription say it's due next year, when I just paid for two years?

    Asked by oncommand on December 20, 2012 at 12:40 PM

    I just bought the 2 year upgrade for Jotform at the special holiday pricing. In my account, it says my next payment is due next year (2013).

     

    ?

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    JotForm Support

    Answered by NeilVicente on December 20, 2012 at 12:45 PM

    Your latest payment was attributed to a different account with username doggydaycare

    If this was a mistake and that the upgrade was actually meant for oncommand, just let me know and I'll have everything corrected.

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    Answered by oncommand on December 20, 2012 at 12:58 PM

    uhh, yeah. can you fix it? doggydaycare is an account from a business that oncommand bought. they may use the same email address.

     

    doggydaycare does NOT need premium services. oncommand does.

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    JotForm Support

    Answered by NeilVicente on December 20, 2012 at 01:02 PM

    All done. Your account should now show Next Billing date as Dec 19, 2014.

    Thank you very much for availing our paid services!