What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing form fields on FreshBooks integration?

    Asked by neuhofel on December 20, 2012 at 04:05 PM

    Initially set up FreshBooks integration just fine with all field transferring over, but now Email (email) and Notes (account members) are not selectable options (in fact their are zero selectable options) on the integration wizard. Tried removing/reinstall integration, clearing browser cache on multiple browsers and restarting to no avail. Any suggestions?  


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    JotForm Support

    Answered by Mike_T on December 20, 2012 at 04:23 PM

    I have Cloned your form, and then tried to integrate that cloned form with Freshbooks.

    I was able to see all the fields.

    Can you please also try with the cloned form to see if that makes any difference?

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    Answered by Ryan on December 20, 2012 at 04:31 PM

    That seemed to have fixed it. However, not all Form fields (from Freshbooks) are able to be mapped from JotForms. Would it be possible to map a non-telephone number (like answer to Auto Pay?) to Fax Field? Is that a restriction from FreshBooks?

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    JotForm Support

    Answered by Mike_T on December 20, 2012 at 05:12 PM

    I am not 100% sure, but that may be a limitation from our integration side.

    If you really need this functionality, please let us know. We can submit a feature request ticket for this.