Keeps looping back to email verification

  • mcpilates
    Asked on September 26, 2018 at 5:37 AM

    Hi there


    I've got an account already but I was fiddling with the settings. I changed my account email address and then I changed it back to what I had originally used. 

    When I went to view my existing form, a window poped up saying that I need to verify my email address. 

    I clicked on the button, I got the verification email. I click on the verification link, it seems like it's all fine but then when I click to either create a form or view my forms it loops back to the same pop up window saying that I need to verify my email...


    I ended up verifying the email address a few times but the system still shows me the pop up saying that i need to verify my account!


    Help!


    Thanks 

    Jotform Thread 1591902 Screenshot
  • AshtonP
    Replied on September 26, 2018 at 8:20 AM

    I see your email is already activated. Could you please log out from the existing session, clear your browser's cache and re-login?

    Let us know if it still doesn't work.

  • mcpilates
    Replied on September 27, 2018 at 4:33 AM

    Hi Ashton

    Thanks, it worked :)