Why are the field questions not showing up on confirmation email

  • bestbizadvisors
    Asked on September 26, 2018 at 1:36 PM

    Hello Jotform, I was wondering if you could help me understand why the field questions are not showing up on the email confirmation that is sent to us? I have included a screenshot that shows that everything is integrated correctly on the infusionsoft side an in the backend, but the email is not showing the right details. Please let me know, thanks - Allen

    Jotform Thread 1592564 Screenshot
  • roneet
    Replied on September 26, 2018 at 3:17 PM

    I see your email body does not contain these questions which is the reason when you receive the notification emails it does not display the questions. You may edit your existing email template.

    Guide to edit email template:

    https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    You may add the question text and then drag-drop the Form fields displayed in the screenshot to left.

    Why are the field questions not showing up on confirmation email Image 10

    Let us know how it goes.

    Thanks.