Restore a form with double ID?

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    guest_22785101915048
    Asked on December 21, 2012 at 06:09 AM

    I think I have now two forms with the same ID ? I changed one of the two and both are changed!

    One is now named 'test met tekening' and the second is 'aanvraag losse materialen'

    Is it possible to restore the form 'aanvraag afdaksystemen' with the same formID from yesterday?

    formID=22393953741358

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    NeilVicente
    Answered on December 21, 2012 at 07:13 AM

    Form ID's are randomly generated by our system, and thus, two forms cannot have the same ID. Furthermore, one CANNOT change a form's ID number.

    I don't think there is anything to restore here. If you have accidentally deleted a different form, then try looking at your account's trash folder. If you can't find it there, then it's gone for good.

    We cannot restore deleted forms, sorry.

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    guest_22785101915048
    Answered on December 21, 2012 at 07:47 AM

    The story is a little bit different; when you look inside the form 'test met tekening and inside the form 'aanvraag losse materialen' the are now both the same; change someting in one of the two and the result is that both forms are changed.  STRANGE!  both ID= 21913080397353

    The form 'aanvraag afdaksystemen' is not deleted; is not in the trashcan, but was yesterday a big form and is now dissapeared.

    I have juist copied a existing form to a new one, look in the directory, but the content is again the same as before and not the content of the copy.  AGAIN STRANGE, i think it is an index problem.

     

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    NeilVicente
    Answered on December 21, 2012 at 07:52 AM

    Test met tekening is http://www.jotformeu.com/form/22393953741358, while aanvraag losse materialen is http://www.jotformeu.com/form/21913080397353. As you can see from these links, those are entirely different forms.

    I have a feeling that something's not right with your browser. Can you please try clearing your browser's cache? Afterwards, let us know if the issue you're experiencing is still present.

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    guest_22785101915048
    Answered on December 21, 2012 at 08:03 AM

    That is maybe the solution, because any form that i have opened, has the same content.

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    NeilVicente
    Answered on December 21, 2012 at 08:04 AM

    So, can you please confirm if the issue is now resolved?

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    wvdheuvel
    Answered on December 21, 2012 at 08:12 AM

    Oké, Opera and Firefox did not working properly, now with Chrome is better, but......
    the content of the form with ID= 21913080397353 is today overwritten.

    Is it possible to restore that form from yesterday, wtih the content'name Äanvraag afdaksystemen'.

    Thanks for your patience! 

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    NeilVicente
    Answered on December 21, 2012 at 08:15 AM

    Sorry but we do not restore old form versions. You may have to undo the changes manually.

    Also, like what I have mentioned, we cannot restore deleted forms as well.