What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is showing as disabled

    Asked by Ringham on December 21, 2012 at 08:12 AM

    I "chatted" with your support yesterday because my form was disabled.  We changed the expiration date and moved the form under a free account in my name

    For some reason it is again disabled

     

    I have sent out the link for fill in, and I am getting complaints of an unavailable form

     

    Can you help me re-enable this form with the same url?

    Page URL:
    http://form.jotform.us/form/23395080654153

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 21, 2012 at 08:28 AM

    The said form is now re-enabled. I have also cleared all limits on its configuration. If it still is disabled on your end, please try using the following link:

    http://www.jotform.us/form/23395080654153

  • Profile Image

    Answered by Ringham on December 21, 2012 at 08:32 AM

    Thanks, what is causing the issue?  Do I need to do something on my end?  I am hesitant to send people to it again if it is unstable.??

     

    Appreciate the insight

  • Profile Image
    JotForm Support

    Answered by jonathan on December 21, 2012 at 09:23 AM

    Hi,

    Although I have not the chance to see the previous setup of your form, I assumed that the form limit feature had been used. You can check this article about it -How-to-Limit-Submissions-in-a-Web-Form 

    My colleague NeilVicente must have cleared all the unecessary submission limit already to re-instate the form in working condition. I'd like to assure you that the form is stable and you can proceed as normal.

    Contact us anytime if you have further inquiry.

    Thanks.