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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-mail Notifications: Can I receive e-mail notifications from a survey?

    Asked by charleshester on December 21, 2012 at 04:34 PM

    Can I email the survey? I downloaded the link to the survey and emailed clients. When I tested it I was able to fill in the survey and click submit, and got an ack that it was submitted, but have never received the survey results.



    This is a re-post of a comment on How to Find and Change the Email Address Used for Notification Email?

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    JotForm Support

    Answered by EduardoMendez on December 21, 2012 at 04:58 PM

    Hi there, 

    can you please share the URL of your form?

    I'll be glad to look into that for you!

    PS.  here is a guide that may be able to help you on the issue:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

     

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    JotForm Support

    Answered by Welvin on December 22, 2012 at 11:26 AM

    @Charleshester,

    Your response hasn't been push through our forum maybe because you are responding directly from your mail account. Can you please go to this thread, https://www.jotform.com/answers/159515-Can-I-email-the-survey and repost that?

    ---------

    With regards to your problem, can you please try using noreply@jotform.com as your Form Notifications "Sender Email" ? Like this:

     

    Thanks

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    Answered by charleshester on December 22, 2012 at 01:24 PM
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    JotForm Support

    Answered by Welvin on December 22, 2012 at 01:28 PM

    @Charleshester,

    I have made the changes that I have mention above, please update us if you still can't receive notifications from your form.

     

    Thanks