Changes to my prices - effects for current customers

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    Asked on December 22, 2012 at 02:57 PM



    In the new year my prices are going to increase. However, I want my current customers to remain on the same price plan that they have, as a nod to their loyalty. If i change my prices on the same form will they continue on what they signed up to or will it alter their payments too? I use a subscription format.




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    Answered on December 22, 2012 at 03:34 PM

    Hi Carl,

    At whatever subscription price your customers signed up on will remain in place, if you change the price it will only affect new customers. Much like JotForm :)

    Hope that helps & please let us know if you have any other concerns or questions.