What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot access submissions

    Asked by ssionline on March 04, 2011 at 09:18 AM


    I have tried for the last three days to access submissions to our JotForms, and each time have run into the following error message:

    JotForm is currently under a maintenance mode. Our first priority is to keep your forms working. That's why Submissions page and Reports are temporarily unavailable today between 9am-5pm EST. Please check back later. We are sorry for the inconvenience.

    If it were just one day, this would be completely understandable, but this is the third day and it's getting old. If the submissions are going to be unavailable for longer, please indicate that in the error message. Otherwise, if it's a problem with my account, please fix it!

    Thank you!

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    Answered by whitehausny on March 04, 2011 at 09:49 AM

    From JotForm:

    This unused server also do not have the restriction. If you need it urgently use this one:


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    Answered by vetres on March 04, 2011 at 10:58 AM

    Yes you only have acces to the submitted information but not the attached informations from the forms.

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    JotForm Support

    Answered by abajan on March 06, 2011 at 12:55 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems