Cannot access submissions

  • Profile Image
    ssionline
    Asked on March 04, 2011 at 09:18 AM

    Hello,

    I have tried for the last three days to access submissions to our JotForms, and each time have run into the following error message:

    JotForm is currently under a maintenance mode. Our first priority is to keep your forms working. That's why Submissions page and Reports are temporarily unavailable today between 9am-5pm EST. Please check back later. We are sorry for the inconvenience.

    If it were just one day, this would be completely understandable, but this is the third day and it's getting old. If the submissions are going to be unavailable for longer, please indicate that in the error message. Otherwise, if it's a problem with my account, please fix it!

    Thank you!

  • Profile Image
    whitehausny
    Answered on March 04, 2011 at 09:49 AM

    From JotForm:

    This unused server also do not have the restriction. If you need it urgently use this one:

    http://yang.interlogy.com

  • Profile Image
    vetres
    Answered on March 04, 2011 at 10:58 AM

    Yes you only have acces to the submitted information but not the attached informations from the forms.

  • Profile Image
    abajan
    Answered on March 06, 2011 at 12:55 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems