My paid Premium subscription dissappeared??

  • Profile Image
    simonafusco
    Asked on December 23, 2012 at 01:10 AM

    I was offered a 50% off to upgrade to a Premium subscription. On 12/12/12 I was told that my new subscription had worked through the system. However, just now I've received an email from Jotform informing me that my account is over my free account quota!? What's going on? I paid for the Premium upgrade on 12/12/12.

  • Profile Image
    idarktech
    Answered on December 23, 2012 at 06:42 AM

    Hi,

    We've just fixed this and have informed you on the other thread. Our apologies for this mistake. We assure you that this won't happen again.

    Thanks!