What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My paid Premium subscription dissappeared??

    Asked by simonafusco on December 23, 2012 at 01:10 AM

    I was offered a 50% off to upgrade to a Premium subscription. On 12/12/12 I was told that my new subscription had worked through the system. However, just now I've received an email from Jotform informing me that my account is over my free account quota!? What's going on? I paid for the Premium upgrade on 12/12/12.

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    JotForm Support

    Answered by idarktech on December 23, 2012 at 06:42 AM

    Hi,

    We've just fixed this and have informed you on the other thread. Our apologies for this mistake. We assure you that this won't happen again.

    Thanks!