- billjAsked on December 23, 2012 at 05:13 AM
I just did a test submission at http://www.jotform.com/?formID=23303663647151
I received 2 result emails:
one at firstname.lastname@example.org with the correct subject line (NASCPE directory), fields and data
the other at email@example.com where the subject line was NASCPE certification and the fields were consistent with that form.
There shouldn't be an email sent to firstname.lastname@example.org and, maybe even more imortantly, why is a different form being filled in at all?
I've been having problems with this for awhile and I'd like to get it resolved once and for all.
- JotForm SupportidarktechAnswered on December 23, 2012 at 07:17 AM
That's because you have two email notification's setup on that form with different email addresses. You have to delete the other one with the recipient email email@example.com. That should correct it.
- billjAnswered on December 23, 2012 at 07:39 AMOK. Just an FYI:
I didn't create the 2nd and sometimes 3rd email addresses associated
with the different forms. When I saw them in the dropdowns I assumed
they represented a running list of email addresses I had for all the
forms. I don't know if they get added in automatically but if they do
Jotform should make users aware that that is happening to avoid confusion.