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    I'm still having problems with emails going to wrong address

    Asked by billj on December 23, 2012 at 05:13 AM

    I just did a test submission at http://www.jotform.com/?formID=23303663647151

    I received 2 result emails:

    one at admin@nascpe.com with the correct subject line (NASCPE directory), fields and data

    the other at bill@paramedicalexam.com where the subject line was NASCPE certification and the fields were consistent with that form.

    There shouldn't be an email sent to bill@paramedicalexam.com and, maybe even more imortantly, why is a different form being filled in at all?

    I've been having problems with this for awhile and I'd like to get it resolved once and for all.


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    JotForm Support

    Answered by idarktech on December 23, 2012 at 07:17 AM


    That's because you have two email notification's setup on that form with different email addresses. You have to delete the other one with the recipient email bill@paramedicalexam.com. That should correct it.


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    Answered by billj on December 23, 2012 at 07:39 AM
    OK. Just an FYI:
    I didn't create the 2nd and sometimes 3rd email addresses associated
    with the different forms. When I saw them in the dropdowns I assumed
    they represented a running list of email addresses I had for all the
    forms. I don't know if they get added in automatically but if they do
    Jotform should make users aware that that is happening to avoid confusion.