Visual Report Builder: Unable to add a New Report or Rename an existing one

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    tsahi
    Asked on December 23, 2012 at 05:49 AM

    Hi,

    following my previous issues with the reports, I tried creating a new graphic report for a form. I opened IE9 (after realizing this won't work in Firefox) and selected Add New Report from the Reports menu. I reached the reports editor, where I found the previous report I created for the same form. This was no surprise, as the two reports have exactly the same URL: http://jotform.me/page.php?p=reports&formID=. trying to edit it, i discovered it was saved on top of the first report I created.

    by the way, I couldn't figure out how to rename a report once it is saved. when I open it again from the MyForms area, its name is fixed.

  • Profile Image
    liyam
    Answered on December 23, 2012 at 09:34 AM

    Can you provide us the form ID where this is happening? 

    Regarding the renaming of the report.  If you're editing a visual report, you can go to the visual report builder and then click Edit Report on the upper right-most corner of the tool bar

    After this, you can double click on the form title and then rename it to your preference.

    Please let us know if you have further questions.

    Thanks.

  • Profile Image
    tsahi
    Answered on December 23, 2012 at 10:11 AM

    The form ID is 23523452146448.

    Renaming as you suggested only worked in Firefox. Double-clicking the title in IE9 only resulted in the word I was clicking on being selected. Could this be related to the fact that on Firefox the title is in English, and in IE it's in Hebrew (for exactly the same report, may I remind you)?

  • Profile Image
    moonzkie
    Answered on December 23, 2012 at 03:39 PM

    Hi,

    I have tried to edit your report title on IE9, but I was not able to replicate to the problem. 

    Please take note that you should not close the Widgets popup menu for you to be able to edit your report's title.

    Thank you.

  • Profile Image
    tsahi
    Answered on December 24, 2012 at 02:16 AM

    well, it works now, though I believe I tried with and without the Edit Report button pressed (and the Widgets open).

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    Welvin
    Answered on December 24, 2012 at 04:57 AM

    @tsahi,

    Great to know that. Please feel free to contact us again for any issues that you have encountered with your form.

     

    Thanks for using Jotform. Happy Christmas!

  • Profile Image
    tsahi
    Answered on December 24, 2012 at 05:05 AM

    well, renaming a report was the minor issue of this thread. the bigger one was that after creating two reports, I always see the same one regardless of which one I choose to edit in the MyForms page. I think i mixed up a little this thread with another one, where I detailed more about my findings, so I don't know how you want to proceed with this.

  • Profile Image
    Welvin
    Answered on December 24, 2012 at 10:51 AM

    Hi,

    Thank you for the additional information and after a thorough check, it seems that I am able to replicate your issue with regards to "Visual Report Builder". I have now forwarded this issue to our developers so they can check. But I cannot promise anything with regards to this, rest assured that we will inform you if there is any updates.

     

    Thanks

  • Profile Image
    NeilVicente
    Answered on January 30, 2013 at 09:01 AM

    @tsahi

    This problem should have been resolved by now. Kindly check on your end and let us know if there are any other problems.

    Cheers!

  • Profile Image
    tsahi
    Answered on March 07, 2013 at 02:56 AM

    I am leaving my current job today, which means I will have little interest with JotForm now. I will transfer my account to my boss, who may use the forms I created so far.

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    EltonCris
    Answered on March 07, 2013 at 04:05 AM

    @tsahi

    Thanks for letting us know. If there's anything you need help with, just feel free to post it on our support forum and we'll help you the best we can.

    Thanks!