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  • Profile Image

    why am I not receiving emails from my registration form page

    Asked by guest_23579092539061 on December 23, 2012 at 10:45 PM

     my wesite is www.littlepicassonyc.com.  I have a registration page that was created with jot form but I am not getting my registrations into my email box.  This is the second request for support from you within the pasgt 12 hours.  I need this solved and who ever created my website is not responding to my calls or emails.  The url to the registration form page Is: http://littlepicassonyc.com/registration.html

    The following is a response email I got from my web host to an inquiry on this issue

    Hello,

    Can you confirm that the URL to the registration page in question is:

    http://littlepicassonyc.com/registration.html

    The file registration.html calls a script for the registration form:

    <td><h2>REGISTRATION</h2>
    <script src="http://form.jotform.com/jsform/11632406162"></script></td>

    I believe the problem is with the script at
    http://form.jotform.com/jsform/11632406162. E-mail delivery to
    littlepicassonyc.com looks normal, no errors in the logs. You will need to
    contact the creator of the script or form.jotform.com for more information
    on why the E-mails are not reaching the mailbox.

    Please let us know if you have any questions.

    Thank you and have a nice day,
    Patrick T.
    pair Networks, Inc.
    support@pair.com

    Page URL:
    www.littlepicassonyc.com

  • Profile Image
    JotForm Support

    Answered by Welvin on December 24, 2012 at 01:08 AM

    Hi Patrick,

    Your settings were fine and base on our logs, all emails are sent to your email address;

    Current Server:

    /var/log/jotform/amazonSES.log:[29/Aug/2012:08:25:25 -0400] 11632406162 AmazonSES Sent email to art@littlepicassonyc.com - MessageID:000001397257e104-b2828512-6eb7-4dd6-b086-ab035c4f4379-000000 - RequestId:9c405d24-f1d4-11e1-ad58-4bcc492aa4d4

    /var/log/jotform/amazonSES.log:[23/Dec/2012:13:34:37 -0500] 11632406162 AmazonSES Sent email to art@littlepicassonyc.com - MessageID:0000013bc90b94e9-db48002c-b101-4ac1-9963-1c3ab77b4e7e-000000 - RequestId:67deea9b-4d2f-11e2-90e5-4588cdc9566b


    Have you check your spam box to see if the email notifications are there? Please try to add noreply@jotform.com to your contact list.  Also, one solution to fixed this is to ask your service provider to whitelist Jotmails IP Address: Whitelisting JotMails IP Addresses


    Thanks