- guest_23579092539061Asked on December 23, 2012 at 10:45 PM
my wesite is www.littlepicassonyc.com. I have a registration page that was created with jot form but I am not getting my registrations into my email box. This is the second request for support from you within the pasgt 12 hours. I need this solved and who ever created my website is not responding to my calls or emails. The url to the registration form page Is: http://littlepicassonyc.com/registration.html
The following is a response email I got from my web host to an inquiry on this issue
Can you confirm that the URL to the registration page in question is:
The file registration.html calls a script for the registration form:
I believe the problem is with the script at
http://form.jotform.com/jsform/11632406162. E-mail delivery to
littlepicassonyc.com looks normal, no errors in the logs. You will need to
contact the creator of the script or form.jotform.com for more information
on why the E-mails are not reaching the mailbox.
Please let us know if you have any questions.
Thank you and have a nice day,
pair Networks, Inc.
- JotForm SupportWelvinAnswered on December 24, 2012 at 01:08 AM
Your settings were fine and base on our logs, all emails are sent to your email address;
/var/log/jotform/amazonSES.log:[29/Aug/2012:08:25:25 -0400] 11632406162 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001397257e104-b2828512-6eb7-4dd6-b086-ab035c4f4379-000000 - RequestId:9c405d24-f1d4-11e1-ad58-4bcc492aa4d4
/var/log/jotform/amazonSES.log:[23/Dec/2012:13:34:37 -0500] 11632406162 AmazonSES Sent email to email@example.com - MessageID:0000013bc90b94e9-db48002c-b101-4ac1-9963-1c3ab77b4e7e-000000 - RequestId:67deea9b-4d2f-11e2-90e5-4588cdc9566b
Have you check your spam box to see if the email notifications are there? Please try to add firstname.lastname@example.org to your contact list. Also, one solution to fixed this is to ask your service provider to whitelist Jotmails IP Address: Whitelisting JotMails IP Addresses