Missing all forms

  • Profile Image
    guest_23580395178058
    Asked on December 24, 2012 at 01:12 AM

    I logged into my payed jotform account with my 1Password app and now I have no forms.  It seems as if this account is a new free account.  I am not sure what happened but I have not changed my username or password, and I cannot access any of my previous forms except through my old links.  Please help.

    You can still see one of my Jotforms here: https://secure.jotformpro.com/form/23496002191953

    Sincerely, Armando
    account: armando@armandolucero.com 

    By the way, I posted a previous message recently but the actual jotform <http://www.jotform.com/answers/159882> forumURL page regarding my question is not functioning.  I recorded the problem here: https://www.dropbox.com/s/yjadk9phcmlx8hq/IMG_1346.MOV 

  • Profile Image
    Welvin
    Answered on December 24, 2012 at 01:41 AM

    Hi,

    The said form is under the account: armandolucero with email address registered: armandolucero@me.com 

    You can use our Forgot Password tool to reset your password.

     

    Thanks

  • Profile Image
    guest_23580395178058
    Answered on December 24, 2012 at 01:47 AM

    Thank you!  I don't remember ever changing the username but I guess I must have.