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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing all forms

    Asked by guest_23580395178058 on December 24, 2012 at 01:12 AM

    I logged into my payed jotform account with my 1Password app and now I have no forms.  It seems as if this account is a new free account.  I am not sure what happened but I have not changed my username or password, and I cannot access any of my previous forms except through my old links.  Please help.

    You can still see one of my Jotforms here: https://secure.jotformpro.com/form/23496002191953

    Sincerely, Armando
    account: armando@armandolucero.com 

    By the way, I posted a previous message recently but the actual jotform <http://www.jotform.com/answers/159882> forumURL page regarding my question is not functioning.  I recorded the problem here: https://www.dropbox.com/s/yjadk9phcmlx8hq/IMG_1346.MOV 

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    JotForm Support

    Answered by Welvin on December 24, 2012 at 01:41 AM


    The said form is under the account: armandolucero with email address registered: armandolucero@me.com 

    You can use our Forgot Password tool to reset your password.



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    Answered by guest_23580395178058 on December 24, 2012 at 01:47 AM

    Thank you!  I don't remember ever changing the username but I guess I must have.