- guest_23580395178058Asked on December 24, 2012 at 01:12 AM
I logged into my payed jotform account with my 1Password app and now I have no forms. It seems as if this account is a new free account. I am not sure what happened but I have not changed my username or password, and I cannot access any of my previous forms except through my old links. Please help.
You can still see one of my Jotforms here: https://secure.jotformpro.com/form/23496002191953
By the way, I posted a previous message recently but the actual jotform <http://www.jotform.com/answers/159882> forumURL page regarding my question is not functioning. I recorded the problem here: https://www.dropbox.com/s/yjadk9phcmlx8hq/IMG_1346.MOV
- JotForm SupportWelvinAnswered on December 24, 2012 at 01:41 AM
The said form is under the account: armandolucero with email address registered: firstname.lastname@example.org
You can use our Forgot Password tool to reset your password.
- guest_23580395178058Answered on December 24, 2012 at 01:47 AM
Thank you! I don't remember ever changing the username but I guess I must have.