Enterprise- Locked Out Account

  • Eric Nelson
    Asked on June 17, 2024 at 10:51 AM

    Hello,


    I changed my password and when I entered the new one it said my account is locked. We are on Jotform Enterprise. Can you help me?

    thanks!
    Eric Nelson

  • Sidharth JotForm Support
    Replied on June 17, 2024 at 10:55 AM

    Hi Eric,

    Thanks for reaching out to Jotform Support. We can't check your account because you have an Enterprise account. We have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

  • Parker JotForm Support
    Replied on June 17, 2024 at 11:05 AM

    Hi Eric,

    Thank you for your patience and I'm sorry you're experiencing difficulty logging in. It looks like your account got locked to a failed login attempt. I've unlocked the account, can you try to log in again now? Do also note that any admin on the server can also unlock accounts through the admin console should this happen again.

    Let us know if you're still unable to log in.