Short Scrollable Terms not showing up on iPad

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    norehealth
    Asked on October 03, 2018 at 12:21 PM

    Hello,

    I use a ton of Short Scrollable Terms on our medical forms.

    We just bought an iPad to hand patients and the field shows up as blank 90% of the time. We have checked on Safari and Chrome with the same result. See photo attached.

    We have not experienced this in on computers or phones.

    Advice?

    Thanks,
    Jeff

     

    Screenshot
  • Profile Image
    Adrian
    Answered on October 03, 2018 at 01:41 PM

    I have tested your form on multiple iPad devices but I could not replicate the issue.

    1538588315chrome.png

    Can you please try using your browser (Chrome) in Private Mode (Incognito)?

    Also, if possible, try to connect your iPad on a different network (such as a mobile hotspot) and see if this makes a difference.

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    norehealth
    Answered on October 03, 2018 at 02:05 PM

    Hello,

    I found the answer. We are limiting this iPad to three sites:


    norehealth.com

    nore.health

    hipaa.jotform.com


    When I removed that restriction the widget worked. So apparently the widget is calling out to another site to make it work. Can you tell me that URL so I can add it to the list of approved sites?


    Thanks,
    Jeff

  • Profile Image
    Adrian
    Answered on October 03, 2018 at 02:38 PM

    Please make sure that you add the Widgets URL to the list of approved sites as well.


    widgets.jotform.io

    https://widgets.jotform.io


    This should fix the issue.

  • Profile Image
    norehealth
    Answered on October 03, 2018 at 02:42 PM

    Worked! Thanks for your very quick help today.

  • Profile Image
    norehealth
    Answered on October 03, 2018 at 02:43 PM
    Ok. Will try now. Thanks for the quick response.
    ________________________________
    ...
  • Profile Image
    norehealth
    Answered on October 03, 2018 at 02:48 PM

    Actually, the Smooth Signature widget is not working. Does it use a different website?


    Thanks!

  • Profile Image
    Adrian
    Answered on October 03, 2018 at 03:07 PM

    It looks like the Smooth Signature widget is hosted on a different subdomain.

    data-widgets.jotform.io

    https://data-widgets.jotform.io

    Let us know if you need further assistance.

  • Profile Image
    norehealth
    Answered on October 03, 2018 at 03:21 PM

    Worked! Thanks again.