Short Scrollable Terms not showing up on iPad

Hello,

I use a ton of Short Scrollable Terms on our medical forms.

We just bought an iPad to hand patients and the field shows up as blank 90% of the time. We have checked on Safari and Chrome with the same result. See photo attached.

We have not experienced this in on computers or phones.

Advice?

Thanks,
Jeff

 

I have tested your form on multiple iPad devices but I could not replicate the issue.

Can you please try using your browser (Chrome) in Private Mode (Incognito)?

Also, if possible, try to connect your iPad on a different network (such as a mobile hotspot) and see if this makes a difference.

Hello,

I found the answer. We are limiting this iPad to three sites:

norehealth.com

nore.health

hipaa.jotform.com

When I removed that restriction the widget worked. So apparently the widget is calling out to another site to make it work. Can you tell me that URL so I can add it to the list of approved sites?

Thanks,
Jeff

Please make sure that you add the Widgets URL to the list of approved sites as well.

widgets.jotform.io

https://widgets.jotform.io

This should fix the issue.

Worked! Thanks for your very quick help today.

Ok. Will try now. Thanks for the quick response.
________________________________
...

Actually, the Smooth Signature widget is not working. Does it use a different website?

Thanks!

It looks like the Smooth Signature widget is hosted on a different subdomain.

data-widgets.jotform.io

https://data-widgets.jotform.io

Let us know if you need further assistance.

Worked! Thanks again.