What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I lost my forms???

    Asked by zjackson on March 04, 2011 at 10:07 AM

    I was in the middle of building a new form when an error message appeared stating that an error occured while attempting to auto save the form I was working on. When I clicked on my forms I realized that I lost two previous forms I had created. Out of the three forms I previously built, only one remained in "My Forms". What happened? I love your product, but I cannot use it if I cannot save my forms. Please advise!

     

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    Answered by serkan on March 04, 2011 at 10:10 AM

    We were having some technical difficulties. It should all be fine now.

    Sorry for any inconvenience.

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    Answered by zjackson on March 04, 2011 at 10:14 AM

    Wow, thanks for the speedy respone! Do I need to rebuild the forms I lost? I am not seeing them in "My Forms"? Thanks!

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    Answered by LVHPatEd on March 04, 2011 at 10:16 AM

    I too have lost all the forms I built in the last 2 days (37 forms) where did they go.... I have signed out and logged back in and they are not back can some one please help ?

    My forms were not linked yet to my website and I was working in them fine this morning "tweaking" them.

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    Answered by zjackson on March 04, 2011 at 10:17 AM

    I am still able to access the forms from my website.

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    Answered by cornerstonehighpoint on March 04, 2011 at 10:20 AM

    I'm having the same issue: I don't see them in "MyForms" but they're accessible through my site. What can i do

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    Answered by abretz on March 04, 2011 at 10:25 AM

    Same issue here - forms are GONE but still available on my Website. When will this be corrected?

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    JotForm Founder

    Answered by aytekin on March 04, 2011 at 10:40 AM

    We rolled back our latest database change. You should now see your forms.

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    Answered by zjackson on March 04, 2011 at 10:57 AM

    Back in business, thanks!

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    JotForm Support

    Answered by abajan on March 04, 2011 at 09:43 PM

    See if you can access your forms here: http://yang.interlogy.com/ (Just log in in the usual way.)

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    JotForm Support

    Answered by abajan on March 06, 2011 at 12:35 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems