What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    MY form no worky...

    Asked by policejohn99 on December 24, 2012 at 12:05 PM

    My forms submit button when pressed says I have it disabled which I don't... :(

    Page URL:

  • Profile Image

    Answered by jeanettebmz on December 24, 2012 at 12:55 PM

    Your form isn't working because you don't have the correct DOCTYPE declaration


    Please replace it with the following one:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">


    Alternatively, you can use the iframe code, to prevent the issues

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    Answered by jeanettebmz on December 24, 2012 at 01:09 PM

    Additionally, I just found out that your account has been suspended automatically by our Phishing detection system , due to your form Contact Us , which seems to be a login forms and this might violate our terms of use . However I see it's more likely a setup username form.

    I have unsuspended your account, but I cannot assure you this will not happen again

    Please understand that Phishers will use our form builder to make forms to catch passwords or credit card sensitive information into plain text fields , therefore violating our Terms of use.  So, in order to control phishers we have implemented this system as we have millions of forms already hosted into our servers. Fighting with real phishers is an everyday task and cannot be manually done in most of the cases