How to stop email template auto-update

  • djdemers1
    Asked on October 5, 2018 at 1:20 PM

    Step 7 says that modifying the table will cause the e-mails to stop auto-updating. I am finding that they continue to update and change formatting, add fields, etc. How can I be sure to stop the form from updating my notification e-mails automatically?

  • Mike
    Replied on October 5, 2018 at 3:32 PM

    To freeze the email notification template, you may do the following:

    1) Open the email template, click on the JotForm pencil icon, and then click on the Delete column icon.

    How to stop email template auto update Image 1 Screenshot 30

    This will modify the email template.

    2) Then, go to the Advanced tab, switch the Update Email option to No and save the template.

    How to stop email template auto update Image 2 Screenshot 41

    Please give it a try and let us know if you need any further assistance.