What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscriptions: What happens once the monthly limit has been reached?

    Asked by karln on December 26, 2012 at 12:04 PM

    Are submissions saved and displayed after the month expires, or are those submissions lost, or are users not able to enter their information at all? Does the plug-in disappear from the website if the submission maximum is reached?

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    JotForm Support

    Answered by EduardoMendez on December 26, 2012 at 12:13 PM

    Hi there, 

    Before the limit is reached, you should receive a warning asking you to upgrade the account.  However, if you choose not to upgrade and the submission count exceeds your limit, your forms will be temporarily disabled.  Your users will not be able to access them until your counter is reset at the begining of the month.  
    Note:  You can upgrade and downgrade at any time!