Unable to add Stripe payment field, only PayPal is available.

  • Profile Image
    nydance
    Asked on October 07, 2018 at 02:40 PM

    I would like to integrate stripe with one of my jotforms for photo ordering but when I look at the payment options available PayPal is the one available. I use stripe through other platforms so I know that it is available in Australia. I'm not sure why I can't select it as an option.

    Thank you.



    This is a re-post of a comment on How to Integrate Stripe with your Form

  • Profile Image
    Mike_G
    Answered on October 07, 2018 at 04:09 PM

    It is highly possible that the form already has a PayPal payment field added to it. There can only be one payment field in a form. You can delete the PayPal payment field, just like how you delete a regular field, then you can add the Stripe payment field after.

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    To easily locate the PayPal payment field in the form, click the EDIT button. Clicking the EDIT button will select the payment field automatically on the builder page.

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    If you have other questions or concerns, please feel free to contact us again anytime.