Unable to add Stripe payment field, only PayPal is available.

  • nydance
    Asked on October 7, 2018 at 2:40 PM

    I would like to integrate stripe with one of my jotforms for photo ordering but when I look at the payment options available PayPal is the one available. I use stripe through other platforms so I know that it is available in Australia. I'm not sure why I can't select it as an option.

    Thank you.

  • Mike_G JotForm Support
    Replied on October 7, 2018 at 4:09 PM

    It is highly possible that the form already has a PayPal payment field added to it. There can only be one payment field in a form. You can delete the PayPal payment field, just like how you delete a regular field, then you can add the Stripe payment field after.

    1538942682t16 03 31 Screenshot 10

    To easily locate the PayPal payment field in the form, click the EDIT button. Clicking the EDIT button will select the payment field automatically on the builder page.

    1538942900t16 07 15 Screenshot 21

    If you have other questions or concerns, please feel free to contact us again anytime.