What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms Disabled

    Asked by blueknightfl23 on December 26, 2012 at 10:03 PM

    I have learned the hard way how to cause my forms to be disabled.  I created a form that requested the person to provide a desired username for the account they are registering for.  This appears to have caused the forms to be disabled...at least that is what I found when I searched the forum area.

    My account is blueknightfl23.  I have deleted the password section of the form.  What must I do to get my forms reactivated.




  • Profile Image

    Answered by jeanettebmz on December 26, 2012 at 10:25 PM

     In order to control phishers we have implemented an automated  system as we have millions of forms already hosted into our servers. Fighting with real phishers is an everyday task and cannot be manually done in most of the cases

    Phishers will use our form builder to make forms to catch passwords or credit card sensitive information into plain text fields , therefore violiting our Terms of use.

    We really appreciate your understanding on this, I have reactivated your account . Please remove the password fields in your form, otherwise,  I cannot guarantee this will not happen again