i continue to receive emails saying i have money waiting to be pick up

i continue to receive emails saying i have money waiting to be pick up or thay are on hold , i have a paypal account and my bank card is linked to it, thou i dont have a paypal pro account #9978 for 37.50, and account ID 6969RT1TPOEP, and a few other could you let me know what is going on with this

thanks

We did not find an account associated with this email address. Please let us know if this issue continues on your end.

Yes it continues to happen
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I could not find any account associated with the email id cdesvreaux@gmail.com. It would be of great help if you could provide us with more details like your Form URL/username or any transaction details/receipt id.

Thanks.

Is this for my paypal account the user name for it is Cindy Houle thanks
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Can you check and let us know from what Email address you are receiving these messages? Is it a Jotform Email address? Also, share a screenshot of the message you are receiving so we can look into it and provide further assistance.