What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can not downgrade

    Asked by landregsearches on December 27, 2012 at 06:32 AM


    I have tried to downgrade my plan twice and when I click on Downgrade, selet $9.95 per month, and click Pay and complete, it does not downgrade just sticks on the current plan.



  • Profile Image
    JotForm Support

    Answered by Welvin on December 27, 2012 at 06:48 AM

    Hi Stephen,

    You are already downgraded from Professional to our Premium Monthly subscription. You may need to logout, clear your browsers cache before logging in again to see the changes on your account status.