We have a printing issue.

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    aubenrealty
    Asked on December 27, 2012 at 10:22 AM

    Since the format of JotForms has changed, we have issues printing applications received.  Words print on top of each other at the top of each page.

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    EduardoMendez
    Answered on December 27, 2012 at 10:38 AM

    Hi there, 

    Can you please share the URL of your form with us?

    Also, are you printing the submission from the submission's page or does your form have a print button?

    I'll wait for your response!

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    aubenrealty
    Answered on December 27, 2012 at 10:55 AM
    I'm using the print function on JotForm.
    http://form.jotform.com/aubenrealty/11363654317
    Regards,
    Allen K. Bonds
    Director of Marketing
    allen@aubenrealty.com
    Auben Realty, LLC
    1918 Central Avenue
    Augusta, GA 30904
    Office: (706) 305-1551 ext. 703
    Fax: (706) 945-1789
    www.aubenrealty.com
    Improving Augusta one home at a time!
    Augusta Metro Chamber of Commerce Ambassador
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    EduardoMendez
    Answered on December 27, 2012 at 11:04 AM

    Hi there, 

    I have run a test and was not able to reproduce the issue.  I tried both, printing to paper and to a PDF file.  Please see this short video to see the results of my tests:

    http://screencast.com/t/XHGDDCnJ

    Let me know if the issue continues.

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    aubenrealty
    Answered on December 27, 2012 at 11:12 AM
    No, I am not printing from that page. I'm printing within JotForm...
    http://www.jotform.com/myforms/
    Regards,
    Allen K. Bonds
    Director of Marketing
    allen@aubenrealty.com
    Auben Realty, LLC
    1918 Central Avenue
    Augusta, GA 30904
    Office: (706) 305-1551 ext. 703
    Fax: (706) 945-1789
    www.aubenrealty.com
    Improving Augusta one home at a time!
    Augusta Metro Chamber of Commerce Ambassador
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    EduardoMendez
    Answered on December 27, 2012 at 11:27 AM

    Hi there, 

    The last video was what heppens when I click the print button on your form.  

    This video is what happens when I try to print from the submission's page:

    http://screencast.com/t/fW8ND0DB3B

    As you can see, I am not able to reproduce the issue on my side.  Can you please try to include an image of the error?  We'll be glad to look into it for you!