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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are you indicating my account is a "free" account and that it will be disabled on Friday?

    Asked by gel4948 on December 27, 2012 at 03:29 PM

    I have an account with you and received an email indicating that it will be shut down tomorrow "Friday".  I pay monthly and do not understand why I am receiving this notification.  I rely on your company as an important peice of my company.  This is short notice and could significantly hurt my business.  Contact me ASAP regarding this matter!


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    JotForm Support

    Answered by Deygus on December 27, 2012 at 04:30 PM

    Hello, I do apologize about that, perhaps you misread it maybe?

    It should've been something along the lines of your account will be downgraded if a payment is not made. The email also supposed to serve as a reminder that you have a charge coming up and this is why otherwise that will happen if the payment fails which will then result in a scheduled downgrade to a free account.

    It is also a possibility that this email was sent to you in error perhaps because I just checked your account and I can also see that your account is still actively premium and so is your subscription so you can disreguard that message and again we do deeply apologize for the mishap.

    If you have any other problems or questions feel free to ask us.