Take photo widget is not working on PC or MAC.

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    mswartz59er
    Asked on October 10, 2018 at 05:50 PM

    At least 5 people a day complain the camera isn't working on form "Diagnostic"

     

    Can you tell me what to do for Mac & PC, phone and comp, Google & Safari to allow camera?

     

    Thanks

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    Jed_C
    Answered on October 10, 2018 at 08:02 PM

    When they open the form on a PC or MAC, they should get a prompt to allow the widgets to access their device camera. If they don't allow or accept it, the camera won't work.

    This means that the user is permitting the browser to access their camera on their computer. If they don't have a camera installed, then they won't see this prompt.

    Please confirm that with your user. Looking forward for your response.