Thank you page redirection is NOT working

Hello, we are trying to redirect the form to a thank you page upon successful submission but it's not working. We reverted back to the normal thank you page for now.

The reason we want to redirect to another thank you page is to be able to add a conversion script. The form does not work when we try to download the full source. We're currently using the iframe embed.

Please try test also if the Thank You page redirection URL is working if using only the form direct URL https://www.jotform.me/form/82261514117449

If the redirection is working on the form, it should also work on the published/embedded form.

Let us know if issue persist.

Good day,

Good day,
The thank you page didn't appear. It looks like browser's popup blockers
blocked the site from redirecting to the thank you page.
How can we fix this issue? I've also attached a screenshot.
Thanks
...

In your browser you have to allow JotForm so it will not be blocked by your browser pop-up blocker.

I also suggest you test your live form URL https://www.jotform.me/form/82261514117449 using a separate browser window.

But as of this checking, I also noted that you are not using redirect URL in your form Thank You page

Yes but why is it being blocked by the popup blocker? Our customers wouldn't know this solution! We're only redirecting the page to another website so this shouldn't behave like it's a popup. I know how to allow the popup but this shouldn't happen!

I've tested the form live as well. THIS FORM IS LIVE, so we can't leave it to "REDIRECT TO EXTERNAL LINK" if it's not working! So obviously I reverted it back to "SHOW A THANK YOU PAGE". 

So there's no issue with changing this setting on our form. The problem is that your form behaves like a popup and browsers automatically block it.

The main thing I would like to do is to actually install a conversion pixel when someone submits the page but your form doesnt also allow adding javascripts. We're using an iframe to load the form on our site.

I cloned your form and enabled the redirect to external site option work fine. It redirected to your the site in the same browser window.

Here is the full iframe embed code of you form. Could you only embed the below highlighted iframe code and see if that works.

<iframeid="JotFormIFrame-82261514117449"onDISABLEDload="window.parent.scrollTo(0,0)"allowtransparency="true"allowfullscreen="true"allow="geolocation; microphone; camera"src="https://form.jotform.me/82261514117449"frameborder="0"style="width: 1px; min-width: 100; height:539px; border:none;"scrolling="no"></iframe>

<scripttype="text/javascript">varifr=document.getElementById("JotFormIFrame-82261514117449");if(window.location.href&&window.location.href.indexOf("?")>-1){varget=window.location.href.substr(window.location.href.indexOf("?")+1);if(ifr&&get.length>0){varsrc=ifr.src;src=src.indexOf("?")>-1?src+"&"+get:src+"?"+get;ifr.src=src;}}window.handleIFrameMessage=function(e){varargs=e.data.split(":");if(args.length>2){iframe=document.getElementById("JotFormIFrame-"+args[(args.length-1)]);}else{iframe=document.getElementById("JotFormIFrame");}if(!iframe){return;}switch(args[0]){case"scrollIntoView":iframe.scrollIntoView();break;case"setHeight":iframe.style.height=args[1]+"px";break;case"collapseErrorPage":if(iframe.clientHeight>window.innerHeight){iframe.style.height=window.innerHeight+"px";}break;case"reloadPage":window.location.reload();break;case"loadScript":varsrc=args[1];if(args.length>3){src=args[1]+':'+args[2];}varscript=document.createElement('script');script.src=src;script.type='text/javascript';document.body.appendChild(script);break;case"exitFullscreen":if(window.document.exitFullscreen)window.document.exitFullscreen();elseif(window.document.mozCancelFullScreen)window.document.mozCancelFullScreen();elseif(window.document.mozCancelFullscreen)window.document.mozCancelFullScreen();elseif(window.document.webkitExitFullscreen)window.document.webkitExitFullscreen();elseif(window.document.msExitFullscreen)window.document.msExitFullscreen();break;}varisJotForm=(e.origin.indexOf("jotform")>-1)?true:false;if(isJotForm&&"contentWindow"iniframe&&"postMessage"iniframe.contentWindow){varurls={"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)};iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}),"*");}};if(window.addEventListener){window.addEventListener("message",handleIFrameMessage,false);}elseif(window.attachEvent){window.attachEvent("onmessage",handleIFrameMessage);}</script>

I hope this helps. Let us know how it goes.