What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change creditcard

    Asked by miciver on December 28, 2012 at 05:05 AM

     How do I change creditcard?

    My next payment is the 29th december.




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    JotForm Support

    Answered by liyam on December 28, 2012 at 05:28 AM

    Hello Michael.  Since you're paying your subscription via Plimus, you will need to do the following:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription

    5.  Save the changes you made

    If you need further assistance, please do let us know.


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    Answered by miciver on December 28, 2012 at 08:01 AM


    The card is now changed



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    JotForm Support

    Answered by idarktech on December 28, 2012 at 10:38 AM

    Thanks for the update, Michael. Our payment gateway, Plimus will automatically process the renewal on the mentioned date, 12-29-2012.

    Thanks for your continued patronage!