Adobe Sign Widget: problem with verification of my adobe document cloud account

  • Joyce Dawson
    Asked on October 11, 2018 at 11:12 AM

    I have attempted several times to attach the signature portion to a form that I'm trying to use.  On occasion, I've seen the green verified symbol and a message that an error has occurred.  This has been ongoing for several days.

    Could this be because I'm using an email with Jotform that is not associated with Adobe?

    Please advise me how to correct this situation so that my business will be up and running.

    Jotform Thread 1607339 Screenshot
  • David JotForm Support Manager
    Replied on October 11, 2018 at 12:16 PM

    It appears that you have not authenticated your Adobe account in the widget. 

    1539274514authenthicate Screenshot 10

    Make sure to authenticate it. You can even contact Adobe support to confirm your account credentials.

  • Joyce Dawson
    Replied on October 11, 2018 at 12:43 PM
    I have tried multiple times to verify the open account. It's not working!
    ...
  • David JotForm Support Manager
    Replied on October 11, 2018 at 1:11 PM

    I have tested this widget, and the verification process is done without a problem:

    1539277824verified Screenshot 10

    The problem might be related to your Adobe account credentials, have you contacted Adobe support?

  • Joyce Dawson
    Replied on October 11, 2018 at 1:43 PM
    I have seen it say verified twice but then it goes away! Can it be solved
    or do I need another Adobe account?
    ...
  • David JotForm Support Manager
    Replied on October 11, 2018 at 1:49 PM

    Are you pressing the "Update widget" button after verifying your Adobe account?

    1539280096save Screenshot 10

    Otherwise, it wont save the verification.

  • Joyce Dawson
    Replied on October 11, 2018 at 2:43 PM
    Yes
    ...
  • AshtonP
    Replied on October 11, 2018 at 3:26 PM

    You may try using a different Adobe account to authenticate to see if that solves the problem. If it doesn't, please provide us the Form URL so we can take a look. 

  • Joyce Dawson
    Replied on October 11, 2018 at 4:43 PM
    I'll try that, thanks
    ...