What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Clients say they can't fill out the form

    Asked by TonyaFrank on December 28, 2012 at 10:21 AM

    I received an email today stating that some potential clients are not able to use the form. I did a test and I was able to fill out the form.  Do the forms only work in specific web browsers and certain versions?


    Thank you!

    Page URL:

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    JotForm Support

    Answered by Goldo on December 28, 2012 at 11:12 AM

    The form works on major browsers firefox chrome ie and etc. I've just visited the link and was able to fill it out. Are you able ask them what browsers and version are they using?

    Or you may ask them to clear their browsers cache and cookies as that might help.

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    Answered by TonyaFrank on December 28, 2012 at 05:35 PM

    Thank you!