I canceled and downgraded to free

you guys charged me and I canceled last month because service wasn’t up to my company standards 

To ensure your subscription is cancelled immediately, cancel it from the PayPal dashboard.  Here is more information on how to do so:

https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

I will submit a request to refund your last payment.  You should see a refund of $39.00 posted to your PayPal account within the next 7-10 business days.