Problems with e-mail delivery

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    bikeworksltd
    Asked on December 28, 2012 at 01:02 PM

    Hello.  Im using your e-mail form on my website (bikeworksltd.com) and although it seems to accept input and responds with confirmation that -email was accepted sent, they are not being delivered to our e-mail @ yahoo.com.  I have checked all spam folders and settings and this is not the cause of the problem.  Can you please let me know what may be going on here?  Thank you so much for your time and assistance.

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    Welvin
    Answered on December 28, 2012 at 03:06 PM

    Hi,

    Your email address in listed on our bounce list for this following reason(s);

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    I have already removed it from our list.

    To prevent this from happening again, please try using noreply@jotform.com as your form notifications "Sender Email", like this;

     

    Thanks