What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with e-mail delivery

    Asked by bikeworksltd on December 28, 2012 at 01:02 PM

    Hello.  Im using your e-mail form on my website (bikeworksltd.com) and although it seems to accept input and responds with confirmation that -email was accepted sent, they are not being delivered to our e-mail @ yahoo.com.  I have checked all spam folders and settings and this is not the cause of the problem.  Can you please let me know what may be going on here?  Thank you so much for your time and assistance.

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    JotForm Support

    Answered by Welvin on December 28, 2012 at 03:06 PM


    Your email address in listed on our bounce list for this following reason(s);

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    I have already removed it from our list.

    To prevent this from happening again, please try using noreply@jotform.com as your form notifications "Sender Email", like this;