What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving Form Notifications

    Asked by alletched on December 28, 2012 at 01:50 PM

    we are not receiving emails, but it shows up in the submissions

    Page URL:

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    Answered by moonzkie on December 28, 2012 at 03:19 PM


    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013ad41= a57c7-483e131c-0bf8-4d21-b670-8c654e85f7d5-000000@amazonses.com>) with the = subject of (New submission: Contact Us) matches a profile the Internet comm= unity may consider spam. Please revise your message before resending.'

    Your form should be working fine by now as I remove your email address from our bounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively. To prevent any filters that will be made by your email host.

    Please feel free to contact us if you need any further assistance.