- alletchedAsked on December 28, 2012 at 01:50 PM
we are not receiving emails, but it shows up in the submissionsPage URL:
- moonzkieAnswered on December 28, 2012 at 03:19 PM
Your email address is in our bounce list and this is the reason:
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013ad41= email@example.com>) with the = subject of (New submission: Contact Us) matches a profile the Internet comm= unity may consider spam. Please revise your message before resending.'
Your form should be working fine by now as I remove your email address from our bounce list.
Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "firstname.lastname@example.org", respectively. To prevent any filters that will be made by your email host.
Please feel free to contact us if you need any further assistance.