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dhauck56Asked on October 12, 2018 at 9:32 AM
We seem to be unable to register more users even though we have paid for the 'Bronze' package. We are getting the error on the 'Ride for America' form.
Page URL: http://www.cowtownusainc.com -
Kevin Support Team LeadReplied on October 12, 2018 at 10:55 AM
I have checked your account and you have reached the payments limit, you can check your account limits and usage on your end following this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits
The limits will reset the 1st day of each month, but if you need your forms working now then you may upgrade to the next plan, this guide will help you doing so: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
I hope this helps.