Embedded form through Iframe code is not mobile responsive.

  • sixbras
    Asked on October 12, 2018 at 10:13 AM

    I've build a card-form and testing different method to publishing.

    I found that result is not the same between JS, IFRAME and direct access to jotform website. (cf Picture)

    The best looking one is direct access, but i try CNAME redirection and it is not compatible with https, and that a key point for us.

    Did i miss something ?

    Jotform Thread 1608388 Screenshot
  • David JotForm Support Manager
    Replied on October 12, 2018 at 11:30 AM

    Unfortunately, https is not support for custom domains: https://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform 

    You are encountering issues in mobile views, because your site is not responsive. The page where the form is embedded does not have the necessary responsive meta tag. Please add the following meta tag in the head section of your page.

    <meta name="viewport" content="width=device-width, initial-scale=1">

    1539358174between Screenshot 10

    Note: make sure to make your site secure, because our embedding codes are secure by default.