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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms aren't sending submissions to my email

    Asked by john_lemoore on December 28, 2012 at 04:05 PM

    Hi,

    For about a month now I have not received any submissions to email john_lemoore@yahoo.com.  I have even sent a test submission yet got nothing. Please help.

    Thanks,

    John Adams

    Page URL:
    http://www.jotform.com/?formID=20160622842

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    Answered by bobthewebguy on December 28, 2012 at 05:48 PM

    me too

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    JotForm Support

    Answered by Deygus on December 28, 2012 at 06:11 PM

    @John

    We do apologize about this problem. I went ahead and checked your email and found that you were in our bouncelist so I removed you.

    Result: john_lemoore@yahoo.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'

     

    I would like to advise you to add us to your contacts list to see if this helps. Please let us know if this problem continues.

     

    @bob

    Could you kindly please open up a new thread if you are experiencing this problem still so that we can address your problem separately. This will help us to avoid confusion and it helps so that we can focus on each individual problem.

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    Answered by john_lemoore on December 28, 2012 at 06:22 PM
    Can you please remove these emails off the bouncelist if they are on it please: wendyraygoza@gbcglobal.net and pizzaguru22@yahoo.com?
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    JotForm Support

    Answered by idarktech on December 28, 2012 at 10:21 PM

    @john

    I just checked that emails and they're not on the bounce list. Please check everything on your side. Check your spam filter settings and your spam folder, maybe submissions notifications was blocked or it may happen to land on your spam folder.

    Also, I'd suggest to use noreply@jotform.com on your form notification's sender email. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your  E-mail field, just like this:

    Thanks!