E-mail Notifications: Cant get submissions to my email from the forms.

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    bobthewebguy
    Asked on December 28, 2012 at 06:58 PM

    For about a month now I have not received any submissions to email tackdw@bellsouth.net .  I have even sent a test submission yet got nothing. Please help.

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    EduardoMendez
    Answered on December 28, 2012 at 10:39 PM

    Hi there, 

    I have checked your e-mail address and I do not find it on our bounce list.  

    Here are some suggestions that will assure that you receive notifications on your e-mail addresses.

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.

    Please follow those instructions and if the problem continues, let us know the URL of the form that is giving you the issues.  We'll be glad to assist you!