What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail Notifications: Cant get submissions to my email from the forms.

    Asked by bobthewebguy on December 28, 2012 at 06:58 PM

    For about a month now I have not received any submissions to email tackdw@bellsouth.net .  I have even sent a test submission yet got nothing. Please help.

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    JotForm Support

    Answered by EduardoMendez on December 28, 2012 at 10:39 PM

    Hi there, 

    I have checked your e-mail address and I do not find it on our bounce list.  

    Here are some suggestions that will assure that you receive notifications on your e-mail addresses.

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.

    Please follow those instructions and if the problem continues, let us know the URL of the form that is giving you the issues.  We'll be glad to assist you!