What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my form send a notification email?

    Asked by attivia on December 28, 2012 at 07:26 PM

    Hello, I created a form, and it appears to have everything work correctly EXCEPT it simply will not send a notification email to the email address I specified. I see the form submissions under the submissions section of jotform... just no email. This is critical. I really need to get this resolved. I am losing business. I just upgraded my account because all the testing broke my quota for the free account and they said they suspended my form until monday. Please help me!


    The email address that I want the notification sent to is reservations@thequadstop.com. Thank you!

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    JotForm Support

    Answered by idarktech on December 28, 2012 at 10:42 PM


    Your email address ended to the bounce list due to the following reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 451-'Temporary local problem - please try later'

    I have now removed it so it should be working fine now. This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.