Card forms: HIPAA Logo is covering some form fields when the form is embedded as [FEEDBACK BUTTON]

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    Megan
    Asked on October 14, 2018 at 10:47 AM

    Hi Please see screenshot, my hipaa logo is covering the form, please can you help?

    Thanks

    Screenshot
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    meggilu78
    Answered on October 14, 2018 at 10:48 AM

    15395285183.JPG

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    DonaldHag
    Answered on October 14, 2018 at 11:25 AM

    Please let us know what device and browser you are viewing the form on. I have tested the form on desktop and mobile and it is showing as required. Is your form embedded on a website? If so provide the URL too so we can take a look.

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    Megan
    Answered on October 14, 2018 at 11:58 AM

    Hi, 

    the form is embeded on a site using the floating button pop up embed option, here's the test site link

    http://chandalynnrecoverycoach.com/

    Its perfect everywhere else, just on the button pop up in the corner of the screen

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    meggilu78
    Answered on October 14, 2018 at 11:59 AM

    Sorry forgot to add, I have tried on Chrome, Edge and others and on different sized screens

    Thanks for your help

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    Victoria_K
    Answered on October 14, 2018 at 12:39 PM

    Thank you for additional information. Card forms are not very flexible as to customizing, so I will attach a ticket to this thread so our developers could check this issue closer and provide a possible fix. 

    Meanwhile, I can suggest to try another embedding option, for example LightBoxHow-to-Create-a-Lightbox-Form

    Also, you can temporary disable HIPAA logo: How-to-remove-HIPAA-Compliance-Badge-on-the-forms

    Our apologies for any inconvenience caused.

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    arda
    Answered on November 15, 2018 at 02:16 AM

    Hi there,

    The problem resolved. You can be enabled again HIPAA logo.

    Thanks.