-
MeganAsked on October 14, 2018 at 10:47 AM
Hi Please see screenshot, my hipaa logo is covering the form, please can you help?
Thanks
-
meggilu78Replied on October 14, 2018 at 10:48 AM
-
DonaldHagReplied on October 14, 2018 at 11:25 AM
Please let us know what device and browser you are viewing the form on. I have tested the form on desktop and mobile and it is showing as required. Is your form embedded on a website? If so provide the URL too so we can take a look.
-
MeganReplied on October 14, 2018 at 11:58 AM
Hi,
the form is embeded on a site using the floating button pop up embed option, here's the test site link
http://chandalynnrecoverycoach.com/
Its perfect everywhere else, just on the button pop up in the corner of the screen
-
meggilu78Replied on October 14, 2018 at 11:59 AM
Sorry forgot to add, I have tried on Chrome, Edge and others and on different sized screens
Thanks for your help
-
Victoria_KReplied on October 14, 2018 at 12:39 PM
Thank you for additional information. Card forms are not very flexible as to customizing, so I will attach a ticket to this thread so our developers could check this issue closer and provide a possible fix.
Meanwhile, I can suggest to try another embedding option, for example LightBox: How-to-Create-a-Lightbox-Form
Also, you can temporary disable HIPAA logo: How-to-remove-HIPAA-Compliance-Badge-on-the-forms
Our apologies for any inconvenience caused.
-
ardaReplied on November 15, 2018 at 2:16 AM
Hi there,
The problem resolved. You can be enabled again HIPAA logo.
Thanks.